Terms and Conditions
It has always been Giftlelo’s policy to treat our customers exactly the way we like to be treated ourselves. We do not lay out hard to understand policies. Instead we believe in offering simple solutions to quick easy shopping.
The information collected from you at the time you place an order (both billing and recipient details) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party.
We monitor the performance of your order from the time of adding to the cart till the time it reaches your doorstep. It has been so rarely we have had a complaint about the quality of our goods, or when due to circumstances entirely beyond our control our goods have not arrived by the requested time. If such a delay or dissatisfaction does arrive, we offer immediate dispatch of a replacement parcel.
Any concern that you might have regarding security, privacy or complaint in connection with shopping on our website may any time be taken up with our firstname.lastname@example.org
Giftlelo is very professional in its approach to reaching out to our customers.
Rest assured that your billing and recipient address details, your personal information, and your billing details will all be kept confidential and will not be passed onto any third party or any member associated or not associated with Giftlelo. The information will be used for the sole purpose of making shopping online a successful and happy experience.
Giftlelo strictly prohibits customers below 18years to use this site without permission or assistance of a legal guardian. We will not be liable if any billing information or other details are passed on as a testing experiment.
Giftlelo strongly believes in protecting the content and image copyright issues. We ensure that the quality is not tampered or re-used by any third party for any professional or non-professional business.
This is a kind reminder that when you are using our website www.giftlelo.com you are legally abiding to let us collect and use your non-personal information for us to ship your bought gifts. We will not be liable for any fraud caused due to any information/details provided by you while shopping on our website.
As per our rules and regulations we will ship your gifts and will ensure that the quality is not defaulted. We will help you track your purchase till it reaches the doorstep of the recipient but are not liable for any unavoidable natural calamities caused during the shipping procedure. We are also not liable for any theft that may appear during the shipping procedure however we would consider the factual points and may decide to re-send the gift to your doorstep.
If we change our policies in the future, we will ensure that our members/customers are well informed, so that there are no discrepancies.
Changing or Canceling Your Order
Please remember when you have added products to your cart and successfully completed the buying procedure, your order begins to process and you cannot cancel or change your order. Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive a copy of your order in the email that you have duly filled, the order cannot be cancelled.
Giftlelo understands that there could be changes required pertaining to the type of gift already added and bought. We allow you to change the color and type of the gift bought within 24 hours after buying, by clearly sending an email with your order number and the changes required. Any request sent after 24 hours from the hour of shopped gifts will not be entertained.
We will not be liable for any mistaken shopping done on our website. Giftlelo believes when you buy to gift, gift we will as a packed gift!
Return Policies Counter
Giftlelo does not entertain over the counter/website or requests based returns of gifts. However if the quality of the gift is not matching to the quality shown in the image or perhaps the gift is defaulted then we will consider sending gift vouchers, but do not accept any returns.
Giftlelo ensures that the gifts are reached safely, however if at any point in time you happen to receive a gift that was damaged or defective, please contact us at email@example.com within 24hours from arrival time of the gift.
Term and Conditions Definitions:
"Vendor" / "seller" /''affiliates'' shall mean the person or any legal entity who offers for sale, sells the products on the GiftLeLo website.
“User” means and includes any Customer / Buyer / You (the person or any legal entity) who accept the offer for sale of the Vendor / Seller, through "Gift Le Lo" by placing an order on the Site.
“Product/s” connotes the goods, services promoted / displayed on the Site and offered for any use / sale.
Gift Le Lo reserves the right to accept or reject your offer. Products and information displayed on GiftLeLo.com constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. The agreement between you and the "Gift Le Lo" shall be subject to the following terms and conditions :-
- The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
- These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the Shopping services of "Gift Le Lo" you agree to be bound by the Terms and Conditions.
- All prices, unless indicated otherwise are in Indian Rupees.
- All prices and availability of products are subject to change without prior notice at the sole discretion of Gift Le Lo.
- Gift Le Lo reserves the right to refuse to service or cancel any order placed for a product that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed by Gift Le Lo the same shall be credited to your account and duly notified to you by email.
- In a credit card transaction, you must use your own credit card. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.
- On receipt of your purchase order TIL shall promptly (depending on the mode of payment) forward the order to the Vendor. It is the sole responsibility of the Vendor to dispatch the Product to the User (depending on the Product or Offer Price). Any request for cancellations of orders once duly placed on the site, shall not be entertained.
- In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by Gift Le Lo for redelivery shall be claimed from the User placing the order.
- Shipment/delivery time of order processing starts from the day we receive the payment/COD (Cash on Delivery) confirmed against the order placed with Gift Le Lo. The Shipment /Delivery time is an approximate time mentioned by the vendor against each product. Gift Le Lo shall not be liable for any delay / non-delivery of purchased goods by the Vendors, flood, fire, wars, acts of God or any cause that is beyond the control of Gift Le Lo.
- The user expressly agrees that the use of service(s) Giftlelo.com is at the user's sole risk. The service(s) of giftlelo.com is provided on an "as is" basis without warranties of any kind, whether express or implied. GiftLeLo, its affiliates, employees, agents, consultants, contracted companies make no warranties of any kind, whether expressed or implied, for the service it is providing or as to the results that may be obtained from use of the service, or as to the accuracy, reliability or content of any information, service, or merchandise provided through this service. GiftLeLo does not represent or warrant to maintain the confidentiality of information; although GiftLeLo's current practice is to utilize reasonable efforts to maintain such confidentiality. It is also clearly understood that all warranties, implied or express take place between the vendors and the user.
- Notwithstanding anything contained herein GiftLeLo acts only as booking agent to facilitate / integrate transactions between the Buyers and Sellers through various platforms (online web store, print ads, call centre, mail order catalogues, SMS. etc.) for various Vendors and shall in no way be responsible for any quality of product, replacement, damages, additional cost, losses, expenses and/or taxes incurred by Users qua the products. In no event shall GiftLeLo, its directors, officials, representatives and employees are liable for any damages relating to products sold through its various platforms.
- Presently, the service(s) of GiftLeLo Shopping are being offered free. However, GiftLeLo reserves the right to charge a fee for any or such facilities.
- The User agrees to use the services provided by GiftLeLo, its affiliates, consultants and contracted companies, for lawful purposes only.
- The User agrees to provide authentic and true information. GiftLeLo reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), GiftLeLo has the right in its sole discretion to reject the registration and debar the User from using the Services of GiftLeLo.com Shopping, and / or other affiliated websites without prior intimation whatsoever.
- GiftLeLo will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the Vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.
- Partial delivery of product needs to be reported within 10 days of receipt of the product
- Refund Policy effective 07th May 2009 on products purchased from giftlelo.com -
- All order/sub orders cancelled and have the order value below or equal to Rs. 2000/- will be refunded in the form of GiftLeLo Gift Certificate within 2 working days via email.
- All order/sub orders cancelled and have the order value above Rs. 2000/- will be refunded as per the payment mode selected by customer except for COD/Cheque paymode, where refund shall be processed via Payorder/Demand-draft, for the rest, the refund would be processed via same mode.
- The gift certificate will have one month validity, mergeable, can be used more than once within the validity period.
- Gift certificate can be used as a paymode to purchase products across giftlelo.com.
- Gift Certificate issued will be of the same denomination as that of the product ordered.
- The gift certificate issued by GiftLeLo shall be on the email id mentioned on the billing address.
- Refund Policy effective 07th May 2009 on products purchased from giftlelo.com -
- For reported defects on products with manufacturer's warranty the customer needs to contact the service center of the manufacturer. GiftLeLo shall not be held responsible for any refund claim in such a case from the customer. For products bought with seller warranty, GiftLeLo customer care shall provide assistance for replacement or repair as the case may be, untill the warranty period.
- This agreement shall be construed in accordance with the applicable laws of India . The Courts at Delhi shall have exclusive jurisdiction in any disputes arising out or pertaining hereto.